Frequently Asked Questions

How long will my order take to arrive?

Orders leave our warehouse within 1–2 business days. For freight equipment, estimated delivery is 7–21 business days from the date the order is placed. Smaller parcel-shipped items typically arrive in 3–10 business days depending on destination. These are estimates rather than guaranteed dates.

How does freight delivery work?

Large equipment ships on an LTL freight truck. The carrier contacts you to schedule a delivery appointment, so the phone number on your order needs to be one you will answer. Delivery is curbside — to the curb or end of your driveway. Drivers do not move equipment into garages or outbuildings, so arrange help or equipment to move the machine after it is dropped. A signature is required at delivery.

Is liftgate delivery included?

Yes. A liftgate lowers the machine from the truck bed to ground level. Where your delivery requires one, it is included at no extra charge and you will not be asked to pay the driver for it.

What if I miss the delivery appointment?

Any redelivery, storage or reconsignment fees charged by the freight carrier are your responsibility. The carrier normally contacts you to arrange a time before attempting delivery, so these fees are avoidable in almost every case.

Do you offer financing?

Eligible customers may use PayPal Pay Later at checkout, subject to PayPal’s approval and terms. That is the only financing option we currently offer.

What warranty comes with my equipment?

Mower Outlet is an authorized reseller, so your machine is covered by the manufacturer’s warranty for that brand and model. Coverage and duration vary by manufacturer and product. Some manufacturers require dealer setup, registration or professional assembly for warranty eligibility. See our warranty page.

What is your return policy?

You have 30 days from the date you receive the product to request a return. We pay approved return freight, charge no restocking fee, and do not require the original packaging. Equipment must be in good condition, show only minimal handling, and include all major components. Extensively used, misused or altered machines are not eligible. Full terms are on our returns & refunds page.

What do I do if the machine arrives damaged?

Inspect the shipment while the driver is present, note any visible damage on the delivery receipt before signing, photograph the damage and the packaging, and contact us within 24 hours of delivery. Signing a clean receipt makes a carrier claim considerably harder to pursue.

Can someone assemble the mower for me?

Professional assembly is available as an option for a flat $300, paid directly to the technician once the work is complete rather than prepaid to us at checkout. Assembly is performed by independent service partners, not by Mower Outlet employees. Availability depends on your location, so please check with us before ordering if assembly matters to you.