Our return window

You may request a return within 30 days of the date you receive your product. The window runs from the delivery date, not the order date.

Condition of returned equipment

To be eligible for return, equipment must:

• Be in good condition.
• Show only the minimal handling necessary for inspection.
• Not have been abused, neglected, modified or intentionally damaged.
• Include all major components and accessories.

Machines that have been extensively used, damaged through misuse, or altered after delivery are not eligible for return.

How to start a return

• Email support@moweroutlets.com or call (214) 923-9916 with your order number and the reason for the return.
• We will review the request and, if approved, issue a return authorization.
• For freight items we arrange the return pickup. Please do not ship equipment back without a return authorization — unauthorized returns may be refused.
• Keep the equipment accessible for pickup and be available at the scheduled time.

Refunds

Once the returned equipment arrives and is inspected, approved refunds are issued to the original payment method within 5–10 business days. How quickly the credit appears on your statement depends on your bank or card issuer.

If a return is declined after inspection — for example because the equipment shows extensive use or damage from misuse — we will contact you to discuss the options before taking any further action.

Damaged or incorrect shipments

Freight damage is handled separately from a standard return. Inspect your shipment before signing, note damage on the delivery receipt, photograph it and contact us within 24 hours of delivery. See our shipping & delivery page for the full procedure. If you received the wrong item, contact us and we will correct it at no cost to you.

Cancellations and exchanges

You may cancel an order at no charge before it ships. Once an order has shipped, cancellation is handled as a return under this policy. We do not process direct exchanges — return the original item and place a new order for the replacement.

Warranty claims are not returns

A defect covered by the manufacturer’s warranty is handled through that manufacturer’s warranty process rather than as a return. See our warranty page, and contact us if you would like help.