Customer Information
Shipping & Delivery
How your equipment gets to you, what curbside delivery means, and what to do at the truck.
Where we ship
We ship to street addresses in the contiguous 48 United States. Alaska and Hawaii are available on a custom freight quote — contact us for a rate before ordering. We do not ship to PO boxes or APO/FPO addresses for freight items, and we do not currently ship internationally.
Order processing
Orders are processed and leave our warehouse within 1–2 business days. Business days are Monday through Friday, excluding public holidays.
Two shipping methods
Which method applies depends on the size and weight of the item, and is shown on the product page.
| Freight equipment | Mowers and large equipment. Free freight shipping to the contiguous 48. The carrier contacts you to schedule a delivery appointment. Liftgate service is included whenever it is required. Estimated delivery 7–21 business days from the date the order is placed. |
|---|---|
| Small equipment & accessories | Items under approximately 100 lb. Free standard shipping via UPS, FedEx or a comparable carrier. No delivery appointment is required. Estimated delivery 3–10 business days depending on destination. |
Delivery windows are estimates, not guaranteed dates. Freight transit times depend on the carrier, your location and conditions outside our control.
Curbside delivery
Freight shipments are delivered curbside. This means:
- The carrier delivers the equipment to the curb or the end of the driveway at your delivery address.
- Drivers are not responsible for moving equipment into garages, sheds, outbuildings or any other structure.
- You should have appropriate equipment or sufficient assistance available to move the machine after delivery.
A signature is required at the time of freight delivery. Someone aged 18 or over must be present to receive and sign for the shipment.
Delivery appointments and missed deliveries
The freight carrier will normally contact you to schedule delivery before attempting it, so please make sure the phone number on your order is one you will answer.
If you miss a scheduled freight delivery appointment, any redelivery, storage or reconsignment fees charged by the freight carrier are your responsibility. These fees are set by the carrier, not by Mower Outlet.
Inspect your shipment before signing
Freight damage is far easier to resolve when it is documented at delivery. Before you sign the delivery receipt:
- Inspect the shipment while the driver is still present.
- Note any visible damage on the delivery receipt before signing it.
- Photograph the damage and the packaging.
- Contact Mower Outlet within 24 hours of delivery.
Signing a clean delivery receipt indicates the shipment arrived in good condition and makes a carrier damage claim substantially more difficult to pursue.
Shipping costs and taxes
Standard shipping to the contiguous 48 states is free on all items. Applicable sales tax is calculated automatically at checkout and collected where legally required. Prices are in United States dollars.
Contact Mower Outlet
Mower Outlet LLC
3191 Commonwealth Dr, Dallas, TX 75247
Email: support@moweroutlets.com
Phone: (214) 923-9916
Support hours: Monday–Friday, 9:00 AM–5:00 PM Central Time
Our Dallas address is a business and correspondence address. It is not a retail showroom and is not open to walk-in visitors.